[NTLK] Extremely negative experience dealing with Newtonsales.com, (Aaron FRANK)
knowledgenavigator at gmail.com
Sat Apr 30 13:33:57 EDT 2011
We noticed a post by Aaron and its is extremely unfortunate but on this
occasion nothing seemed to go right during this transaction. The
statements made by Aaron are not factually correct and in most cases
just plain lies and border on liable.
Firstly, yes this person purchased a newton package from ebay. We
contacted the buyer to clarify exactly what he would receive from the
listing. He received exactly what was communicated to him and that he
agreed to. We have all the email correspondence to prove this.
Upon receiving the unit, he had second thoughts, even though he received
exactly what we communicated to him via email. We of course allow
returns but instead of contacting us to arrange this he immediately went
through paypal and filed a claim. Paypal indicated that he ship the
unit back to us which he says he did.
We dispute that the item was successfully delivered because it was not
received by us and as paypal has now returned the funds to our account
paypal themselves agree with this assessment. If canadapost has
misplaced a package, we fail to see how this is our responsibility or
Its unfortunate but the only vindictive behaviour here seems to be on
the part of Aaron.
We take our customers and their happiness very seriously, the newton
community is a small and closely knit one however if an item is not
returned how can we refund payment back to the buyer. We never received
a tracking number from the buyer at any time to verify that there was in
fact a shipment at all.
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